+91 95389 25641 | info@maplecrm.com

Workflow Management using CRM

Work flow management involves sales, marketing and support processes. This method improves efficiency by eliminating unnecessary steps in updating records and helps in working through standard methods and reducing operating costs.

CRM workflow is used to ensure that customers are receiving their products and services in a timely manner as well as to maintain customer contact to have prospective customers.

Using workflow CRM software, companies can automate responses to customer service inquiries and complaints. As contact is made with a company, the contact is logged into the computer system, including the date and time of the contact and relevant information. The workflow CRM system tracks these communications and the customer service executives responses to ensure customers are receiving responses in a timely manner.

The workflow system is also useful in keeping customers information up-to-date. It tracks information such as purchased products and warranty information, so it can be used to automatically contact customers regarding product recalls, scheduled service appointments and extended warranty purchases.

Your sales representatives can spend more time pursuing customers and less on administration using an efficient CRM workflow. You can also make sure that everybody is following the same sales rules and procedures that have been always working for your business. The sales system by a CRM workflow management can help in generating automatic leads, auto email responses and manage the sales process. This could bring in an ease of operation and speed to get the required data without much delay or worry. You could reduce the complex work load process by implementing a CRM workflow resulting in faster, more efficient and less cost system.

You can drive the entire organization, streamline the sales activity process and monitor the status of each and every work easily. Whatever business you are into, an efficient CRM workflow management system optimizes your business process line and provides profitability.

We believe in simplicity and our main objective is to develop softwares that simplifies the life of small corporate managements.

All Plans & Pricing