Every feature you need to run your
immigration practice, in one CRM
From the first enquiry to a signed agreement, document checklist, payment receipt and visa decision — Maple CRM gives your team one connected workspace on web and mobile.
Immigration CRM Features
Lead & Sales Management
Lead Management
Capture and track leads from every source with custom fields, statuses and a quick-add interface designed for high-volume intake. Counsellors see exactly what to do next, every time they open a record.
Lead Prequalification & Scoring
Automate assignment, score and prioritise leads so counsellors call the most qualified prospects first — not the loudest ones. Build your own rules or use country-specific point templates.
Bulk Upload & Auto-Assignment
Import leads from spreadsheets in a few clicks, map columns to CRM fields and distribute them by round-robin, geography or counsellor skill. Automate lead assigments based on pre-defined rules such as Country, Specialization or Language
Documents & Process Management
Canada & RCIC Case Management
Predefined Checklist, Document Templates, IRCC forms, automated form filling for Major IRCC programs - Work Permit, Study, PR & Provincial Programs.
Agreement Generators
Generate ready-to-sign agreements from templates and merge fields. Share via Client Portal and get them e-signed in minutes — not days.
Document Management
Securely store, organise and retrieve client documents using country-specific checklists. Versioning, expiry tracking and access logs included.
E-Signing of Documents
Generate Retainership and other agreeements in Maple CRM, share agreements and forms over Client Portal. Get them signed digitally with audit trails and timestamps that hold up under scrutiny.
Task Scheduler for Larger Teams
Track every task across every process with dependencies, assign owners and deadlines — so no case stalls quietly in the background. Maple CRM can make your multi brach, multi country people distribution and work assignment into a single virtual office.
Do you have teams distributed in multiple locations or Countries?
See how Maple CRM brings every team onto a single, simple workspace. Book a demo and we will guide you.
How a case flows through Maple CRM
A repeatable, traceable process — from first contact to a visa stamped in the passport.
Enquiry
Auto-captured from all sources
Assess
Eligibility & scoring
Agreement
Templated, e-signed
Documents
Checklist-driven
Submit
Case Submission
Decision
Track to outcome
Client Experience
White-Labelled Client Portal
Let clients track applications, upload documents, pay invoices and download receipts — under your brand, not ours. Reduces support calls dramatically.
Multi-Country Process Handling
Run Canada PR, Australia skilled migration, study permits and business visas side-by-side — each with its own stages, SLAs and document checklists.
Operations & Billing
Invoice & Payments
Raise invoices and receipts, track instalments, monitor due dates and reconcile payments in real time — with auto-reminders to clients.
Mobility & Integrations
Mobile CRM App
Manage leads, calls and WhatsApp chats from your phone. Get instant push alerts the moment a new lead lands — even on weekends. Easy Document upload, viewing, Chat with clients from Mobile App
API & Webhooks
Plug Maple CRM into your tech stack with webhooks, QR Code Forms, Calendly equivalent appointment forms and pre-built connectors for forms, chat and ads. Can create unlimited branded web forms, avoiding the need for a web developer to build landing pages.
Looking for a CRM that handles both Sales and Case Management?
See how Maple CRM brings every team onto a single, simple workspace. Book a 30-minute walkthrough.
How Maple CRM compares to a generic CRM
Built ground-up for immigration practices — not retrofitted from a sales CRM.
| Capability | Generic CRM | Maple CRM |
|---|---|---|
| Country-specific assessment calculators | Not available | Built-in |
| Visa-stage case file management | Bolt-on | Native |
| Templated agreements with e-sign | Add-on cost | Included |
| White-labelled client portal | Rarely | Included |
| WhatsApp + mobile app for counsellors | Limited | Native |
| Implementation support from immigration domain experts | Generic | Specialist team |
