Customer Satisfaction through Maple CRM

Happy customers can increase your company’s revenue in the long run. The more important component of a happy customer is providing friendly and timely customer support. Majority of customers who raise an issue will expect a response within next few minutes/hours. Many companies fail to serve up to customers’ expectation.

Customer interaction is so genial!

Maple CRM enables easy and quick interactions with your customer through Emails and SMS. All you have to do is, frame attractive email and SMS templates and send it to your customers and prospects on a go. Any information or greetings which have to reach out to your customers or prospects will happen within a fraction of second if you have the template ready in hand. Automatic mailers and SMS can be scheduled letting Maple to minimize your efforts.

Maple CRM and Customer Servicing

Keeping your customers happy is a tedious task and yes you always want to keep the relationship stronger over the future years. Customer service Management in Maple CRM makes it so simple giving you a broad picture of your customer and revamp customer satisfaction and loyalty towards your company. Customer Service Management in Maple CRM takes care of after sale service like, managing the customers, contracts and support requests, delivering to your staff real time information to act upon and support your customers.

Communication history with your customer

Get rid of confusion, memory loss, and fear of manipulation of data!
Maple provides you a platform to record and store whole communication with your customer.

We know you deal with multiple customers; it is natural that you will get confuse handling ‘n’ number of customers. Add notes and remarks of present conversation with a customer for future records. Have a quick revision of where you stopped during your last conversation then proceed further. This will create an impression in the minds of customers that they are valued. Also updating your customer details, sending mails, updating status, adding reminders for next action and remarks are all laborious tasks if you have to switch between screens to perform. Maple makes it simple by piling up every action of a customer in a window and automatically bags every updates for future reference.

Maple in Mobile

The world is going mobile. Don’t miss out!

View and update critical information in real time with Maple CRM – Mobile. Our dynamic team can help you connect to the fingertips of your customers. Your sales team on the field can access and update information as well as work on the schedules. It also enables to co-ordinate within the sales team through instant messages facilitates reaching out to customers without fail.
 
To retain existing customers and to up sell or cross sell in future, satisfying them to the core is the best and cheapest method exists. Only thing is, you should have the willingness to serve your customers as and when required. Customers are always on the verge of going for new options. Most often, by the time they have contacted you, customers have done their due diligence. They just want someone to engage with and help them out. Customers are more likely to do research on the company’s brand, such as looking at online reviews or social media posts regarding past customer experiences. So customers should be pampered enough for positioning and branding your company in the market.

Customer Service Software

why is it required?

Customer service software automates the process of providing support and service to your customers. It eases the work involved in storing the customer details along with the communication history.

It helps in providing an efficient customer service experience there by saving time and making customers happy. Every business depends on customer and customer has to be treated as kings so that they stay as customers forever. The software also brings an ideal workflow environment in the company thereby helping the executives to focus on providing service rather administrative work of storing and searching the data.

what is the solution?

crm software

Many customer management softwares are available in the market which serves from small to medium to large companies with easy to use features to complex ERP packages.

First analyse your companies requirement and have a clear cut idea of what features would be required and prioritize it. Read CRM articles so that you get information about what all CRM products are available in the market. Look for CRM products and check for demo’s so that you understand the product before purchasing it.

Compare the softwares and see whether the CRM you choose actually meets all you requirements and meets the expectation. Check whether it matches your budget plan also. Remember that CRM should not only suit your business but also it should be easily accessible by your staff as they are the one who will be using it.

At last, once you purchase the software its everybody’s responsibility to maintain up to date information in your CRM. Business grows not only by buying a CRM product but also by using it extensively to manage your business.

 

Web based CRM Solution

Software as A Service (SaaS) model has reached large no of companies from past few years and this technology holds a great future ahead. Business software applications that provide wide and variety of solutions and business analytics features are the current trend in the market. On research, it is stated that SaaS market has found rapid growth of 20% annually. SaaS is preferred to have its growth in CRM implementations especially for SMB’s. India’s service industry is in high demand and so are the business softwares.

CRM software offering hosted solutions is best suited for companies where the sales persons are generally on the move and therefore work from anywhere they would want to as long as they have internet connectivity. The other major advantage of online CRM solution is that  it doesn’t involve software installations, licensing, maintenance and hardware expenditures.

Maple CRM has been targeting Small Business Companies for their complete business automating solution. It is considered to be a solution for several industrial types like Healthcare, Chartered Accountants, Company Secretaries, Real estate, Educational institutions, Product Vendors and Manufacturers etc.

Maple CRM is a web based customer management software that is designed for small to large organizations, offering business process automation and complete 360 degree view of customer. Being available as an Online software, Maple has delivered useful and essential features that could ease all your business process.

Maple features include:

  • Leads and Contact Management
  • Customer Support
  • Sales Force Automation
  • Marketing Automation
  • Reports & Analysis
  • Work Management

Maple CRM can be defined with just two words. Simple and efficient! Thats how it can fit into any type of industry. Check out the Maple CRM features to know how it can be beneficial for your business success.

Customer Management Software.

Customer Management Software can be used to manage the entire sales process. This could include scheduling appointments, storing contact details, activities and to-dos, recording all interactions with customers as well as generating accurate reports to understand the result of the process.

In today’s business evnvironment, customers are demanding for a higher level of customer service. The customer service executives need to be empowered with all the information related to the customer at their finger tips.

Customer service is all about the customers perception. You have to do more than just get the job done. You must deliver on all the things (big and small) that affect the relationship with your clients.

Achieving higher levels of customer satisfaction involves having all information about the customer at your fingertips. Businesses need to know their preferences, their behavior, their purchase history as well as their demographic and psychographic information. CRM solutions can make this information available at every company executive’s desk. Practically, every company representative can find out anything that he wants to know about a customer in ‘real time’. For instance, all outstanding issues with the customer such as unpaid balances, outstanding complaints and orders being shipped are available at the click of the mouse at every executive’s desk.

No wonder, CRM is expected to unlock the doors of customer satisfaction. By connecting the back office and the front office, CRM has the ability to make the organization function like one entity and not like many departments. A CRM software system isn’t just a good to have sort of but it can do wonders for your business and help improve the productivity of your business.

Where to find a good Customer Management Software?

Maple CRM is a customizable easy to use Customer Support Management Software with useful features for your business. You can manage Sales, Marketing and Customer service in an efficient way using Maple CRM. All in all a simple integrated software that suit any type of business and can help in business functions.

Web Based CRM

Web bsed CRM is a flexible and cost-effective business model. Web based CRM (also referred as Hosted CRM, Online CRM) is a software deployment and ownership strategy in which a company hosts its customer relationship management (CRM) on servers via the Internet. It makes it possible for anyone in the company to access the software. All you need is an internet connection and you are ready to handle your business efficiently. Web based CRM Software model is said to decrease cost and allows a company to focus more resources on its main business areas.

The operating costs are much lower as web based CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

The Web based CRM for small business can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization.

Web based CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Maple CRM is a Web CRM software that has been designed for mid size and smaller enterprises which is easy to use and affordable. Most people opt for web based CRM software as it enables them remote access from any location. A web based customer relationship management software is especially helpful for businesses that have a large sales team or if the business owner is always on the move.

If you are thinking of buying a web based CRM software, check out the CRM articles before you make a decision.

Online CRM Software

Online CRM (can also be referred as Hosted CRM or Web based CRM) is a flexible, cost-effective business model. Hosted CRM is a software deployment and ownership strategy in which a company hosts its customer relationship management (CRM) on servers via the Internet. It makes it possible for anyone in the company to access the software. All you need is an internet connection and you are ready to handle your business efficiently. Online CRM Software model is said to decrease cost and allows a company to focus more resources on its main business areas.

The operating costs are much lower as online CRM systems are maintained by the provider and not by the subscriber. Data backup and other security, software upgrades, and application maintenance are all taken care by the provider itself so it requires no additional on-site staff to be employed for maintenance purpose.

The Online CRM for small business can be implemented much faster than traditional on-premise CRM systems. Business persons just need to subscribe for required features and pay the minimum subscription amount. Almost immediately the small business online CRM application can be accessed and used in a secure hassle-free manner, without expensive installation or customization.

Hosted CRM solutions are location and computer independent, so small business CRM users are free to use their CRM tools anywhere, any time.

Maple CRM is an Online CRM software that has been designed for mid size and smaller enterprises which is easy to use and affordable. Most people opt for web based CRM software as it enables them remote access from any location. A web based customer relationship management software is especially helpful for businesses that have a large sales team or if the business owner is always on the move.

If you are thinking of buying a web based CRM software, check out the CRM articles before you make a decision.