When every customer interaction counts, success is measured in results but unless your organization has the customer management software it is almost impossible to keep a a track of each call made to the customer, history of customer and behavior etc.
With Maple CRM, you can collect, organize, track and prioritize all your customer information and helps you to exceed your customer expectations.
In Maple, Customer experience is the center focus. Also, our objective and solutions are meant to make the CRM experience simple to its users. From On-demand CRM to easy to use CRM, we are now focusing on rule based CRM and SMS based CRM. We offer SMS integration with CRM that focuses on SMS response for marketing/sales options. For Example, you can setup a survey SMS response in just 10 minutes.
Look at some of the sample configurations possible from Maple CRM.
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CRM can be configured with SMS integration to work with inbound SMS responses from customer or sales agents.
Maple CRM provides flexible SMS integration solutions and ensures that SMS communications can effortlessly keep running and it can provide continuous and consistent SMS delivery.
SMS marketing is considered to be one of the few marketing techniques that is used to reach the targeted customers at anytime and anywhere.
Consider a sample SMS configuration to know how it could help in a typical business flow. Company A is into telemarketing where it deals with generating leads and scheduling meetings for the sales executives.
With a well placed CRM, you have the records of all your contacts, leads and customers. You can easily monitor whats happening with a lead, which sales agent is working on it and how interested the customer is in your product/service.
But many a times it so happens that the meeting which is scheduled with the Sales Agent often gets postponed or cancelled and it goes uninformed to the sales agents resulting in loss of time and confusion.
So what if you have a system that could confirm both customer and sales agents time schedule and cancel if none responds. So if they receive SMS notification regarding the meeting and if they respond back to the SMS, then only the meeting time is confirmed. This process could happen few hours before the actual time scheduled. This can avoid Sales Agents to travel till the client’s place unnecessarily. This also saves up the time of your sales agent.
Such SMS integration can happen with SMS templates which could be even more easier when things are all automated and responses are sent automatically based on the time duration.
Read more on CRM with SMS integration.
Being able to communicate through SMS keeps your customers or employees informed in real time and dramatically reduces the cost and time associated with the process tasks maintaining a positive customer experience with your business.
SMS based solutions can improve the profitability with simple short SMS as it includes integrated SMS campaigns, automated SMS response and reduces the need for basic outbound calls. It can also help in automating followup and manage new sales opportunities.
Maple CRM can be easily integrated with other systems to automate the SMS based workflow of organization infrastructure and reduces the communication overheads. SMS integration includes sending & receiving of information through SMS and processing the same for further communication. Maple ensures that SMS communications can effortlessly keep running and it can provide continuous and consistent SMS delivery.
How outgoing SMS can work out for business scenarios?
- Sending SMS to potential customers
- Sending out SMS alert or reminders for an appointment or event
- Sending out SMS to sales agents who are on the field to call the customer
How incoming SMS can work out for various business scenarios?
- Field engineers/technican to receive sales or customer support cases when they are on the move.
- Registration for events, service or programs.
Other key Features of Maple CRM with SMS Integration:
- SMS templates
- Bulk SMS
- Personalized SMS to targeted customer
- Send thank you SMS, SMS for greetings or wishes to customers
- Order status update to customer through SMS.
- Advertisements or promotions through SMS
- SMS reminders to customers on payment/renewal/next service date etc
- Facilitate people to subscribe to your updates via SMS.
- SMS campaigns
- Two-way SMS
Check out few of the sample SMS configurations from Maple CRM