We all know it is important to know how your company is recognized by your customers and clients. And we do know that the customer satisfaction is directly proportional to how well your business will do in future. But as an Owner or Manager, can you measure or track this?
Spreadsheet is not the answer! It can get lost, outdated or might fall into wrong hands. Client Management is an important process that every small to medium or large companies have to ensure of following. An efficient tool like CRM can enable greater visibility into your client base, help in achieving long term profitability and formulate better plans to increase business efficiency.
The customer database increases the value when everyone works together in populating it with the essentials. Keeping a good overview of the customers with customer centric strategies including collaboration can help company improve business success.
Sales & Tracking
As a business owner, the last thing that you want is to lose income by targeting wrong customer segment. CRM solution can ease your work by enabling you to strategically implement sales process that can reveal the potential prospects based on multiple data points.
Have you experienced someone leaving your organization and nothing is left behind? Pipeline wasn’t up to date. Important contacts and details are not available because it was stored locally? Don’t let it happen to you. With CRM, track all your customer interaction, history and preferences through the system and not through your staff’s mailbox.
Managing customer relationships has become a top priority for continued business success. CRM can improve your company’s customer service practices helping your staff to respond to client’s queries quickly and effectively.
The goal is to instill greater customer loyalty and provide customer satisfaction that can eventually improve the company’s ability to retain customers and thereby create valuable revenues.
If you’re looking to get started quickly, try our Maple CRM Software FREE Trial
If you are thinking that managing business and customers is a difficult process, then you haven’t used a CRM solution yet. Get to know Maple CRM and see how it can simplify your business process. It can make your business life so much easier. That’s not only to it. With Maple CRM, you can go mobile to stay connected to your customers quickly, track the status, etc. while on the go.
Simplifying your work process
One of the biggest daunting task that you face everyday is to find ease to do things. But here in Maple, we have worked our way out to make it easy for you do different tasks from the same window. For example, updating customer details & history, sending email, updating status, re-assigning it other user, adding reminders, etc. can all be tedious if you have to switch windows to perform these. Maple not only makes it simple but also captures these updates automatically for your record.
Easier Customer Interactions
Maple enables easy interaction with customers through email and sms. Create intuitive HTML email templates and use them to send instant mailers to your leads and customers. Same goes with SMS. Just have it ready before in hand and send it when needed.
Secure Document Storage
We know that there are many bills, valuable files, quotations, brochures that you may have designed and sent it to your customers and you would want to store all of them for future reference. What better way to attach it along with your customer details in your CRM system. Way too easy for you to locate it when you need it.
There are much more to add to the list. Plus more new features are coming up soon. Stay tuned in and do like our Facebook page.
CRM today is a well known concept in the business market. Variety of business owners make use of this powerful tool to manage all contacts and customers information in one place as well as track all activities related to them. CRM is referred as powerful because it stores critical data for sales, marketing & customer service purposes and is used for managing marketing campaigns and generating meaningful reports.
With the help of CRM solutions, it is easy to share customer information, track sales activities, purchase history, customer behaviour, identify sales opportunities, deliver consistent customer service and track the business progress.
Is CRM really required? Consider the below given points as indicators that you need to buy a CRM solution:
- You want to target specific customers and leads who show interest in your product/service.
- You want to track and have a greater visibilility into the sales pipeline.
- You want to analyse the business growth and make business decisions.
- You want to be able to track marketing and sales trends as well as identify opportunities
There are several benefits of CRM including increased revenues, reduced costs and greater efficiency. The most important question to analyse is “What is it costing your business without a CRM solution?”
Here is a quick glance on the benefits of CRM:
- Centralized data & information with access level permission
- Greater visibility to the customer data, behaviour & history
- Ability to analyse the data using reports and charts
- More efficient marketing
- Increase in productivity and sales performance
- Improved customer service and efficiency
It is well known that businesses grow and succeed based on their relationship with their customers. Satisfied customers will be repeat customers and happy customers will refer new customers. A key component of managing customer relationships is to make use of Customer Relationship Management (CRM) software. CRM software has been designed to help businesses benefit from their customer relationships.
By helping customers know that you recognize them personally, you can maintain strong relationships and devoted customers. Strong client relationships will help you discover new clients through referrals from your satisfied customers.
Why Web based CRM Software?
Many people fail to realize that traditional on-premise software is not safe or reliable. Computers can crash or get stolen and hackers can easily access your valuable business information. Many people fear to switch over to the web based solutions because it is a new concept and they don’t understand how it works.
Data which is stored on the web with Maple CRM Solution are lot more secure than on your hard drive. Not only that, you can access it from anywhere and provide access to your staff with controlled permissions. Extensive investments are not required and you don’t need to worry about the maintenance or upgrades. Thus it does save a lot of money for your business.
Maple offers everything that you need for your business to run smoothly. It also provides integration facilities there by helping you to increase profits through various options.
Maple CRM solution enables companies to develop stronger relationships with customers and maintain a clear view of customers throughout the business relationship. The solution helps in boosting your customer’s satisfaction, increase value from existing customers and decrease costs associated with supporting and servicing.