online crm software

Powerful CRM solution for Customer Service and Interactions

Posted on by maplespeaker

One of the most important process of the business is the Customer Management. In today’s business market, there are lot of tools and processes that help companies to make use of tailored customer service that they need to stay competitive. The technology has made it possible to provide the level of service your customers expect.

With the help of customer management solution, you can increase customer loyalty, reduce costs and boost revenue. You will be able to provide and enable a powerful tool to your workforce to seamlessly handle inbound or outbound transactions. Stay connected  to deliver the kinds of services your customers need.

Build a strategic channel for your business which covers Sales, Service and Marketing with a CRM solution that can enhance collaboration and customer interactions

Whether your business is product based or service based, you are spending money to acquire customers. But that effort goes waste if you have a bad customer service system which fails to address your company needs and doesn’t satisfy the customers. Hence make sure that you have powerful system in place which can offer benefits to improve your customer service process.

Maple CRM provides a range of powerful features and automated solutions that makes your customer services process run easily and smoothly.

Optimize your Customer Interactions and improve Customer Service process using Maple CRM.

 

Effective Sales Management and Sales Follow-up

Posted on by maplespeaker

Sales Management is one of the most important process of business functions. Businesses always try to keep themselves on top of the sales leads. There is always a huge investment of time and money generating leads and following up with it.

But are you able to keep a track of your sales leads and the follow ups? How many times have you lost a sale because you forgot to make a follow-up call in a timely manner?

Maple CRM here enables you to effectively manage all your sales leads at one place. It also helps to keeping tracking of all your follow-ups of the day. This will give you a greater control over the sales process and ensure that all leads get the attention as needed. This way you will never miss out any lead.

Here is snapshot of the Maple dashboard that displays all the follow-ups of the day.

Sales Management and Follow up

 (Click on the image to enlarge it)

If you would like to find out more information on how Maple can help your business in Sales Management, then contact us.

Maple CRM is a simple and powerful CRM tool that enables you to effectively manage your sales and customer enquiries. The solution provides features which can automate your sales process and manage your marketing process. It empowers organizations to manage the entire customer relationship cycle – from lead, opportunity to client.

Cloud computing for Small Business

Posted on by maplespeaker

A cloud based CRM for small business owners is something that can offer number of benefits. The software can help you share information, delegate tasks and gather information about various customers and projects.

Turn on ‘Sales’ with speed

Maple CRM solution provides the right tools and capabilities for sales executives to make the most of every interaction with the customers. From planning to rich reporting features, sales rep can spend more time effectively on turning leads to business.

Building customer relationship

Being a cloud based solution, Maple CRM enables real time access to each information helping you to manage customer relationships every step of the way. Because it’s in the cloud, all customers get the benefit of the same high reliability and performance without the upfront investment. So even the smallest of companies can finally afford a great product.

CRM enables small businesses to optimize relationships throughout the product life cycle. To quickly add users as they grow, to enhance customer interactions and to eliminate the burden on IT.

The key benefits of using Maple CRM solution are increased sales and lower costs for marketing, sales support, and customer service.

Maple CRM also offers SMS integration, Website integration etc helping your business to be equipped with range of business operation tools to perform business functions as needed.

 

CRM as a Business Application

Posted on by maplespeaker

CRM is considered as a business strategy for company wide designed to reduce cost and increase profitability and customer satisfaction. CRM is said to bring together all the information within the organization resulting in giving a holistic view of each customer in real time.

CRM includes elements such as people, process and technology. CRM is used to learn more about customers needs and behaviours in order to develop stronger relationships with them. It simplifies and many a times automates the process of business functions. CRM is technologically designed process that will help bring together all the information about customers, sales, marketing and market trend.

The CRM enables to improve customer service, increases call center efficiency, adds cross-sell and upsell opportunities, streamlines sales & marketing processes, reduces costs and increases overall profitability.

For CRM to be truly effective and to produce best results, the organization must lets staff know that the change is good and that CRM will bring benefit that much as it is used and utilized. Even with years of accumulated knowledge, there’s always room for improvement. Customer needs change over time, and technology can make it easier to find out more about customers and ensure that everyone in an organisation can exploit this information.

Benefiting from CRM is not just a question of buying the right software. You must also adapt your business to the needs of your customers.

By adopting CRM not only can your employees get to whatever they need to from wherever they are, but they can also do more, faster, by accessing everything through a single online location. And in the end, that means increasing efficiency, closing more deals, and keeping your employees and customers happy.

 

Finding business success with CRM Software

Posted on by maplespeaker

CRM standing for Customer Relationship Management is a system of business that not only helps to track and measure the sales activities but also improves the efficiency of the business executives in providing service to customers.

CRM system does not provide fruitful results immediate to its implementation. The CRM needs to seen as a long term investment that offers benefits and helps businesses to make the effective use of the resources.

CRM applications offers advantages in number of ways. Few as mentioned below:

Management of lead generation efficiently.

With the help of lead generation, you may find many leads into your lead pool that needs to sorted, qualified, managed, tracked and worked on. The leads that are generated would include the prospective buyers and also those leads who would only eat up your time and will never turn out to be a customer. CRM systems can help the marketing and sales executives to reach the productive opportunities.

Identification of in depth information of the leads and customers.

CRM system has the power to store each and every information of the customer which can be retrieved later as and when required. From searching the smallest information to finding the history of the lead, executives can get it instantly without loosing much of the time. Managers and the business owners can easily generate reports to analyse the business productivity so that further decisions can be made to improve or change the process.

Builds relationship more than transactions.

Understanding and analyzing the requirement of the customer and further offering more benefits to his requirement will make customer happy rather than you offering something which is of no interest to him. CRM applications also help in conducting customer loyalty program or customer surveys. Today’s savvy customers prefer to do business with companies that exceed their expectations with much interaction. Implementing positive experiences and resolving problems at the earliest time help companies in retaining the existing customers which may also increase referrals.

So if you think this is the right time to invest on a CRM system for your business, then do have a look at Maple CRM Software.

Sign up for a free trial today and get to know what Maple CRM software has to offer you for increasing your business profits.

 

Know about on-demand CRM

Posted on by maplespeaker

Hosted or on-demand CRM is sometimes cheaper and easier to roll out than the software that lives on your own machines.

If you look at your present business process, you may think of having a software that is flexible enough to accommodate the changing needs of sales and marketing staff and also which can integrate well with the applications that would support to have customer contacts, invoices, records etc. So traditional CRM could be the one that you are offered and you are about to pay and get it.

But then have a round of thinking on Hosted or on-demand CRM that would offer seamless functionalities that your business would need coupled with user friendly interface and all this over the cloud.

On-demand CRM is one booming in the market. Small and midsize businesses have shown interest these software-as-a-service solutions. Thats because these applications are much cheaper than the licensed on-premise software which can cost a huge amount as investments. But Hosted CRM applications come as Pay-per-use model where it would cost you as monthly subscriptions.

Many companies that were once offering traditional CRM solutions, are now offering cloud based solutions. But yes, many still consider the fact of having their precious data on the cloud due to security issues. Many a times, this could be the only reason why businesses consider of opting for on-premise CRM.

But what interests more in the hosted CRM solutions are the great benefits that it offers. The model eliminates the up-front cost and effort required in implementing a CRM system. Customization and integration requirements do take time just as the traditional softwares.

To go with on-demand CRM, you would first need to define your process, figure out the requirements, decide who all are going to use the application, then go through various costs of each model that actually meets your requirements and make a decision. Hosted CRM can be very flexible and an efficient strategy for your business.

 

Prandin

Customer Management Software by Maple

Posted on by maplespeaker

When every customer interaction counts, success is measured in results but unless your organization has the customer management software it is almost impossible to keep a a track of each call made to the customer, history of customer and behavior etc.

With Maple CRM, you can collect, organize, track and prioritize all your customer information and helps you to exceed your customer expectations.

In Maple, Customer experience is the center focus. Also, our objective and solutions are meant to make the CRM experience simple to its users. From On-demand CRM to easy to use CRM, we are now focusing on rule based CRM and SMS based CRM. We offer SMS integration with CRM that focuses on SMS response for marketing/sales options. For Example, you can setup a survey SMS response in just 10 minutes.

Look at some of the sample configurations possible from Maple CRM.

Do you have questions?

Call – 9538925641

Email – info@maplecrm.com

 

CRM Software Solutions

Posted on by maplespeaker

Improving your  business performance is not always easy but with CRM, you can avail an effective business strategy and improve the work performance and productivity.

You can stay organized by keep a tracking of all the work flow, all your leads and employees. Being organized helps you not to miss out any opportunity and contact those potential customers and have everything in record.

Besides the reporting features to track your work, the CRM Software Systems can serve as the ultimate tool for many areas of your business including sales, marketing and customer service.

With CRM software application, you can pull up the entire customer information when the customer calls you for any service. You will be able to give an efficient and quick customer service.

You can also automate your marketing campaigns and measure the results through reports.

Read more about CRM Software Solutions .

 

CRM with SMS integration

Posted on by maplespeaker

Being able to communicate through SMS keeps your customers or employees informed in real time and dramatically reduces the cost and time associated with the process tasks maintaining a positive customer experience with your business.

SMS based solutions can improve the profitability with simple short SMS as it includes integrated SMS campaigns, automated SMS response and reduces the need for basic outbound calls. It can also help in automating followup and manage new sales opportunities.

Maple CRM can be easily integrated with other systems to automate the SMS based workflow of organization infrastructure and reduces the communication overheads. SMS integration includes sending & receiving of information through SMS and processing the same for further communication. Maple ensures that SMS communications can effortlessly keep running and it can provide continuous and consistent SMS delivery.

How outgoing SMS can work out for business scenarios?

  • Sending SMS to potential customers
  • Sending out SMS alert or reminders for an appointment or event
  • Sending out SMS to sales agents who are on the field to call the customer

How incoming SMS can work out for various business scenarios?

  • Field engineers/technican to receive sales or customer support cases when they are on the move.
  • Voting/Polling/Surveys/Contest
  • Registration for events, service or programs.

Other key Features of Maple CRM with SMS Integration:

  • SMS templates
  • Bulk SMS
  • Personalized SMS to targeted customer
  • Send thank you SMS, SMS for greetings or wishes to customers
  • Order status update to customer through SMS.
  • Advertisements or promotions through SMS
  • SMS reminders to customers on payment/renewal/next service date etc
  • Facilitate people to subscribe to your updates via SMS.
  • SMS campaigns
  • Two-way SMS

Check out few of the sample SMS configurations from Maple CRM

 

Maximize Lead Conversions

Posted on by maplespeaker

In today’s competitive business, companies invest lot of money to generate leads. With many options to bring in more leads like mobile, social media, internet, text messaging etc.

So what happens to the inbound leads once you get them? Lead are useless without it being successful conversion. So what are the steps that can be taking to find higher conversion rates.

  • According to the study made on lead conversion, it seems that the possibility of lead conversion increases if the lead is called within 5 mins rather than later. So calling leads immediately could give good response from the lead and avoids the chances of your competitor calling them before you do.
  • Concentrate on contacting the lead and converting them and not count how many leads you have got. More conversations with leads means less time to close the lead to sales.
  • Do not give a chance of missing a lead. Even when you are away from desk or you are on a weekend, make use of cell phone. In this age of mobility, there can be no excuse of missing an incoming lead. Regardless of you being anywhere, make an immediate phone contact with the lead.
  • Not all the leads are converted in the first call itself. So there needs to be a regular followup method in reaching the leads and convincing them for the sale. Many CRM systems provide such capabilities of tracking the re-attempts and providing reminder creation options.
  • CRM systems may help you in a great way to get your leads and give the details to you in minutes. With the stored information, you need to quickly act back and tackle the customer. So the CRM system sounds to be a great benefit only when you make use of it in the right way.

Remember that generating leads takes a lot of effort and money. So you need to make use of each lead for conversion. Make use of CRM or lead management systems that will immediately connect you with leads by phone and help you close more sales and maximize your revenue.