When every customer interaction counts, success is measured in results but unless your organization has the customer management software it is almost impossible to keep a a track of each call made to the customer, history of customer and behavior etc.
With Maple CRM, you can collect, organize, track and prioritize all your customer information and helps you to exceed your customer expectations.
In Maple, Customer experience is the center focus. Also, our objective and solutions are meant to make the CRM experience simple to its users. From On-demand CRM to easy to use CRM, we are now focusing on rule based CRM and SMS based CRM. We offer SMS integration with CRM that focuses on SMS response for marketing/sales options. For Example, you can setup a survey SMS response in just 10 minutes.
Look at some of the sample configurations possible from Maple CRM.
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Being able to communicate through SMS keeps your customers or employees informed in real time and dramatically reduces the cost and time associated with the process tasks maintaining a positive customer experience with your business.
SMS based solutions can improve the profitability with simple short SMS as it includes integrated SMS campaigns, automated SMS response and reduces the need for basic outbound calls. It can also help in automating followup and manage new sales opportunities.
Maple CRM can be easily integrated with other systems to automate the SMS based workflow of organization infrastructure and reduces the communication overheads. SMS integration includes sending & receiving of information through SMS and processing the same for further communication. Maple ensures that SMS communications can effortlessly keep running and it can provide continuous and consistent SMS delivery.
How outgoing SMS can work out for business scenarios?
- Sending SMS to potential customers
- Sending out SMS alert or reminders for an appointment or event
- Sending out SMS to sales agents who are on the field to call the customer
How incoming SMS can work out for various business scenarios?
- Field engineers/technican to receive sales or customer support cases when they are on the move.
- Registration for events, service or programs.
Other key Features of Maple CRM with SMS Integration:
- SMS templates
- Bulk SMS
- Personalized SMS to targeted customer
- Send thank you SMS, SMS for greetings or wishes to customers
- Order status update to customer through SMS.
- Advertisements or promotions through SMS
- SMS reminders to customers on payment/renewal/next service date etc
- Facilitate people to subscribe to your updates via SMS.
- SMS campaigns
- Two-way SMS
Check out few of the sample SMS configurations from Maple CRM