CRM that connects you with your customers

Data, data & data! Lots of client related data. All the data are scattered between your employees and sales team. All are managing and tracking client details in excel sheets, notebooks, etc. And finally you are unable to get the right information when needed? Is that how you had planned your business to work?

We don’t think so! Getting new customers and growing profits is one part and managing your business process efficiently and analyse how your business is performing and increasing profits much more is the second part which is highly important in the present competitive market.

Your unstructured data may not be helpful if right details are not available at the right time.

Your client data is an important asset of your company and you need to make sure that the right details are captured, categorized and stored. The customer data need to be made available as needed to your business departments and must be up-to-date.

A shift to a cloud based CRM solution can be the perfect choice to manage your business efficiently. You can define your requirements and chalk out your need for a CRM.

You would need CRM to –

  • Increase Sales?
  • Categorizing and managing your client details?
  • Build better connection with your Customers?
  • Improve your Marketing campaigns?
  • Integrat your website, emails and have all the details captured at one centralized location?

Once you design your ideas and the needs for a CRM software, you would be able get a better view of why you would need a CRM solution.

CRM is not just a tool to manage your process. It helps you to save time and money and leave you free to grow your business in other ways.

Are you considering to use a CRM? Do you want to try and find out what solution best suits for you? Check Maple CRM If you want to find out more details, please get in touch with our team and we will be able to help you with a better solution for your business needs.

 

Improving Customer Relationships

The future holds a different role for CRM as we enter the era of Customer focus. Focus on the customer now matters more than any other strategic imperative. CRM Technology has to bring in a connection which can help in understanding, connecting with and serving customers. Effectively managing your company’s relationships with those who buy and use your company’s products and services is very important.

Managing customer relationships has become a top priority for continued business success. Tough economic conditions, the increasing cost of doing business, competition levels, and the need to support and personalize every customer interaction are forcing business and technology leaders to think about the CRM life cycle beyond just any other simple tool.

CRM is not just defined as a process or methodologies for strategic decisions or to manage customers. It supports the key activities of targeting, acquiring, retaining, understanding and collaborating with customers.

Keeping track of customer details is an important part of providing long-term (and loyal) customers with what they want, when they want it.  With a fast evolving market, businesses are expected to keep up with all their customer needs.  How are you supposed to keep up? With so many questions and so less resources to take care of the queries, how easily this can be managed?

If you would like help answering that question and deciding if a CRM software solution is right for your business, then discuss your CRM requirements with our specialists from Maple CRM.  Our team of experts can help you find a CRM solution that suits your business needs and goals.

Contact Management System

Having contacts stored in excel or diaries? How do you think that will suffice your need of easy accessibility when required?

Join the Cloud Computing world and transform all your contacts to a centralized location into a Contact Management System and experience the advantages of reaching success without spending time on administrative work. Not only will you experience the benefits of moving to cloud but also will be opening yourself upto more organization efficiency.

Contact Management System from Maple comes with stand alone solution for Contacts as well as full fledged CRM with more features for in-depth analysis of each enquiry.
Get instant updated of your business process, automate the functions, collaborate with people combining the technology to monitor the customer behaviour & analytics and track your sales growth.

Maple provides a greater overview and helps in focussing on lead generation, closing deals and gaining expertise. Maple CRM solution streamlines and automates your business process, provides insight into sales leads and customer data, ensuring greater customer satisfaction.

To learn how CRM software can improve your business strategic goals, check out Maple features and find out.

Online Customer Service Management

Delivering great customer experiences is a key part of the relationship between company and customer. Organisations in all sectors are therefore constantly looking for ways to positively stand out and give that significance difference to customers.

A good customer service management and support system helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue.

Maple offers you the Customer Service Management over the cloud that helps you to improve customer satisfaction, attract new customers and lower service costs.

The Maple CRM solution provides the full range of customer life cycle i.e. Sales, Support, Contracts and Service. It gives your service and support executives better visibility into customer issues.  The Customer Service capabilities of Maple helps you to assign, track and escalate cases to serve customers more quickly and efficiently. Support staffs are notified about their service schedules and support requests through SMS or Email.

Key Features:

  • Customer Management
  • Contracts Listing
  • Support Requests
  • Service Schedules

Benefits:

  • Track Customer details in real time and enable better customer retention.
  • Provide instant information of service and support schedules to support staffs for faster resolutions.
  • Accelerate resolutions by setting up TAT (Turn Around Time)
  • Add customer behaviour and their history to the Customer details so that reps do not miss out any details.
  • Replicate the Service Schedules by Support Request types.
  • Manage Contracts under each Customer and set its duration.
To know more about Maple’s Customer Service Management, visit

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The most cost effective CRM – Maple CRM has lots to offer to Small Businesses. Here are few highlighted benefits that can help any business to find profits:

  • Track conversations and customer history within minutes.
  • Notes, Documents and follow up reminders in one place.
  • Win more business with sales information and pipeline.
  • Anytime – Everytime access to the software.
  • Pay as you use it.
  • No downloads, no installations and no worries.
Free CRM Trial

CRM Software Solution India

Manage your company’s sales and contacts with Maple CRM and help your sales team to be engaged with data.

Maple CRM is an easy to use online Sales Management Software. The solution helps in managing your sales pipeline, contacts, notes, reminders and activities in one place so you can easily share information within your organisation and keep an up-to-date information.

Any software will be useful for the business if it not complex and a burden to use. When small businesses use software that is quick and easy to use and is powerful, then they can devote their time to building their business. Maple is one such software product that can help in managing your business process depending on your needs.

Interested to use Maple CRM Software? Register for a free trial today.

Get a trial before start using CRM

Free CRM Software Trial

CRM is just not a business strategy but a great tool for all sorts of business types. It can be integrated, customized and automated to meet various challenges. There are many integration possibilites to the CRM system like Website, SMS, Email etc. Such integrations not only automate the business cycle but also lets in effectively managing the business.

CRM need not be limited to just Contacts or Accounts. It could be extended to track inventory, Quotations, Invoices and Bills, Service request, etc. The possibilities to customize the CRM software is endless.

With CRM Software, it is easy to share customer information, see sales activities and customer history, identify the opportunities, deliver consistent customer service and track your progress.

We value your requirement and understand the challenges associated to it. Hence, we suggest practical solutions that can make you get the solution as per your need. Maple CRM offers solutions that can reach out to Tours & Travels, Healthcare industry, Real Estate, Educational & Placement consultants, Professionals, etc. Our objective is to help you reach your strategic goals.

Not to forget – No Hardware, No Worries! You will be up with your software solution and making a positive impact on your business in no time at all. Interested to start using it? Get a free CRM trial today and know how Maple can help your business.


Scope of CRM Software for Small Business

With the growth of plenty of businesses in India, most business and organization owners are looking forward for different strategies for success in their organizations. More and more businesses are increasingly realizing the importance of customers for their businesses and therefore trying to find out the right way of managing a good relationship with customers.

CRM, when implemented into a business process can smoothly help in handling information and data related to customers by means of which the needs and feedbacks of the customers can be easily tracked and monitored. It can also help the business in maintaining a smooth relationship with the customers, while at the same time the customers can also be satisfied.

Customers are important for any business, and therefore every organization should make use of the best strategy in order to maintain a long lasting relationship with the customers. With the help of CRM Solutions, it becomes easier for a business to track information about the existing customers as well as new clients.

CRM is a great way through which customer capacity of a business can be enhanced to generate maximum sales and profit. As a result, the growth opportunities of the business, as a whole can also be enhanced.

CRM Software Solution helps a growing small business to gain the maximum benefit from their customer data as well as effectively integrate sales, marketing and customer service data into one secure easily accessible database. This helps to streamline business processes and enables the users to successfully manage all aspects of customer interaction, from customer acquisition to sales to post-sales customer service and retain long term customer satisfaction and relationship.

 

Transforming Sales Productivity using CRM

A lot of sales time can be spent on leads that aren’t going to buy. While leads are never going to convert one to one, filtering out the poor quality ones ensures that sales effort is focused on the more promising opportunities. This requires close co-operation between sales and marketing. CRM Software helps here to collaborate the various teams to reach one goal – to convert leads into sales.

Generation of sales quotation can be repetitive work for your sales people which only eats up their time by doing administrative tasks. Having quote generation tool with pre-defined templates can speed up their quotation process and improve the quality of the quotes that are sent out.

Often your track records may contain duplicate records, repeated customer entries which not only eats up your data space but may also give wrong calculations on the no of leads which are in your sales bucket. This poor lead management results in nothing but a bad way of recording which is of no help. CRM system can help in keeping up-to-date information with no duplicate entries but only quality information that is going to be of great help to sales team. Your business process can be streamlined and an effective strategy can be put forward for increasing sales opportunity.

It is not only with sales but also with post-sales functions which can be well organized so that customer never faces any issues throughout his business time with your company. Improving the quality of post-sales fulfillment can therefore have a big impact on making a sales person more productive.

Not to forget the sales reports for which your team spend a lot of time creating those for managers review. Sales Management Software is of great help here to quickly run reports as needed.

In the world of sales a shift in the balance of time spent with customers as opposed to administration can have a big positive impact on profitability.

How to make use of a CRM Software?

There are multiple ways how CRM can be beneficial to your business. It is for you to identify the loop hopes and let CRM do the work there. Here are few ideas that you can implement in your business process.

Integrate it with your Accounting and Billing department:
Your accounting team can easily have access to the customers financial data & invoice history and can easily generate invoices for customers without spending much time.

Internal Collaboration:
CRM can help your teams to work together more effectively on customers, projects and opportunities.

Review your support process:
Taking time to analyse and review the support process to see whether there is any quicker way of doing things can have a big impact on productivity.

Track customer history:
Analyse which of your products or services are your customers using Understanding the customer buying preference can help in improving customer support and increase the potential to cross-sell other products and services.

Use of Marketing Automation tools:
This tool can help in monitoring the leads interactions and set up automated campaigns and identify the sales-ready leads and target them. This will help in focusing on the most promising opportunities.

Issue Tracking:
CRM enables you to keep track and manage customer complaints. Tracking and managing customer complaints within the CRM application can increase the visibility of issues to the staff and lets to take proactive actions to address the root causes of problems.

Capture Feedback:
How well is your organization running and what could be improved? Often these are ignored. It is ideal for an organization to identify the potential changes and address it.

Integrate Lead creation:
You can integrate your CRM system to your website enabling the automatic creation of lead by reducing the need to re-key data & increase the speed of lead response.

Do you have any queries? Contact Us.

About CRM Software

The present business market is quite challenging and competitive. Every single organization wants to be the best and successful. And a great way to capitalize on sales and increase the profitability of your business is to get a CRM Software application for your business.

CRM Software is used to store and organize data in order to run business smoothly and reach profits. With CRM applications, companies can create a positive and an efficient experience for both internal team as well as to customers. CRM applications can provide an easy way to manage customer information, track sales and run effective market campaigns to the established customer base.

There are many different Online CRM Software providers in the market right now and it is the business owners who need to decide which one is the best for them based on their requirements. But if you are asking CRM is suitable for whom then read further to know about it.

In short say any business with customers and leads would use CRM. If you have a sales team then CRM can help you to identify various trends in the behavior of the leads, his interest towards your business products or services.

If you have a marketing team then CRM can be beneficial in conducting email and SMS campaigns and to further target the specific leads based on the statistics.

If you would need to create Quotation and Invoices quickly for your business clients, then CRM is of great help here. This tool can help in speeding up your process of invoicing as well as increase the quality of of your quotes & invoices. Plus it helps in storing all these in a systematic way so that you can anytime search for it easily.

If you would like to have an efficient customer service process in place then CRM is the right choice. Every information and history of customers can be easily stored and accessed from the CRM. This will help customers have a friendly service support as needed and will bring in a satisfied customer experience.

Any business that wants to increase the efficiency of business process can make use of CRM. There are number of benefits that a CRM solution can offer to a business.