crm application

Web based CRM Solution

Posted on by maplespeaker

Software as A Service (SaaS) model has reached large no of companies from past few years and this technology holds a great future ahead. Business software applications that provide wide and variety of solutions and business analytics features are the current trend in the market. On research, it is stated that SaaS market has found rapid growth of 20% annually. SaaS is preferred to have its growth in CRM implementations especially for SMB’s. India’s service industry is in high demand and so are the business softwares.

CRM software offering hosted solutions is best suited for companies where the sales persons are generally on the move and therefore work from anywhere they would want to as long as they have internet connectivity. The other major advantage of online CRM solution is that  it doesn’t involve software installations, licensing, maintenance and hardware expenditures.

Maple CRM has been targeting Small Business Companies for their complete business automating solution. It is considered to be a solution for several industrial types like Healthcare, Chartered Accountants, Company Secretaries, Real estate, Educational institutions, Product Vendors and Manufacturers etc.

Maple CRM is a web based customer management software that is designed for small to large organizations, offering business process automation and complete 360 degree view of customer. Being available as an Online software, Maple has delivered useful and essential features that could ease all your business process.

Maple features include:

  • Leads and Contact Management
  • Customer Support
  • Sales Force Automation
  • Marketing Automation
  • Reports & Analysis
  • Work Management

Maple CRM can be defined with just two words. Simple and efficient! Thats how it can fit into any type of industry. Check out the Maple CRM features to know how it can be beneficial for your business success.

Need of CRM

Posted on by maplespeaker

Buying and selling of products exists from a very long time which results in having customers for your business. Handling customers and their queries is not new. But today’s market demands for a system which can manage all these queries with ease. CRM which stands for Customer Relationship Management is the most common used concept. CRM is a software tool and is a technological solution for business to make customer management a simpler process. Infact CRM is a strategy towards improving the business process.

You would need CRM if you have products or services to offer and you are facing problem in reaching your target market. You can categorize your target market and conduct campaigns.

You would need CRM if your sales team is trying hard for the opportunities. Calculate the positive conversions and know the performance of each executive. CRM automates the sales process and helps in effective lead management. It also can help you in tracking the sales activities, the response from the customer, sales communications etc.

You would need CRM if you want your customer to refer your business to others or if you want your customer to come to you again. CRM helps in recording the exact issue of each customer and also enables you to understand more about the customers need. It can notify you about the meetings, resolution time for issues, payment reminders etc.

CRM is more than a need when it comes to managing customers. Different CRM software offers various features so as to provide tool for handing various business functions. Read further on Whether CRM is required?

CRM Management.

Posted on by maplespeaker

CRM Management includes using of CRM software effectively so as to bring a productive environment. It begins with educating to employees about CRM. Every individual who would be working on CRM need to be trained on the CRM usage.

A dedicated person needs to be present who would be well aware of the whole CRM system and any other employee who has questions or need help could be redirected to this person who knows the system well.

During CRM implementation, the CRM vendors would have to provide sufficient CRM program trainings. It needs to be understood that the implementation of CRM involves immense changes and employees need to adapt themselves to it.

CRM gives business users a platform to perform business functions and analyse every level of the functionality. It is also necessary for employees to understand that CRM is not just a tool but a necessity for any business. Visit Maple CRM software to take advantage of CRM package options and to learn more about what features they offer.

CRM Cloud Computing

Posted on by maplespeaker

Most of the applications, social networking sites and softwares are working on this new cloud computing technology. Cloud computing is nothing but doing things online. It is a virtual environment where people collaborate, share and work using a web interface. So there is something called remote server and applications or websites run over browsers but the actual data is stored in the remote server. Instead of having a storage unit in our computer systems or over a LAN based server, it is all all stored in the remote server. Well, in that case having all data in some place which we are not aware of is it considered safe? There can be unauthorized access over those data isn’t it? Oh now, lets take some of the good examples which works this way.

Starting from Google and its various products. We have complete data storage facility over Gmail, we upload photos on Picasa and then there are these social networking sites like Orkut, Facebook etc. These applications work on cloud based technique and they do provide secure connection and authorized access to our accounts. So there are free services like this and there are subscription based applications as well.

Cloud computing is not limited to individual user. It can be used by small and medium organizations or even larger companies. This technology is rapidly growing in both personal usage and for commercial entities. Its flexibility and the usage over internet is making it a huge success.

Many business owners consider cloud computing as cost effective especially SME’s look forward to increase efficiency in their working operation.

But ultimately one has to ensure that there is data protection over these. Customers would need to choose a reputable data service provider. It is always good to collect as much information possible about the hosting service provider and make sure that there is sufficient back-ups taken timely. Data security is the primary area of concern when there is cloud computing technology involved. All the information stored is absolutely critical and sensitive.

You can also go for private clouds instead of public clouds. Public clouds are the ones where other companies data is also stored in the same place as yours. It is called shared hosting. Though they provide secured data hosting, you can invest more money and get a private or a dedicated hosting and get a data space allocated only for you. Cost is not the only thing that have to consider when you are choosing a cloud based application.

For SME’s cloud computing is an enormous opportunity. They can concentrate on the business rather than working on to build their IT requirements and administration works. Cloud computing is now the latest trend in the CRM technology. Certainly, Cloud CRM is a fast growing business. Cloud computing CRM is an efficient way to store and maintain databases and is an especially helpful tool for businesses who do a lot of sales and provide service to customers. Using a platform on the cloud for your business helps everyone who uses it by streamlining data and procedures into one central location. It’s an easy way to organize information in different departments while still allowing for company-wide collaboration. CRM cloud computing has a strong future ahead, for both enterprise and small businesses.

CRM Application

Posted on by maplespeaker

Business leaders approach new ideas for growing the business and to bring profitability. The present trend of using technology is because the present market knows that technology plays an important role in enhancing the sales and marketing strategy.

Business management software automates the process of managing the customers and the business growth in an easy and efficient way. CRM being an important tool addresses the need to integrate the various resources of the company providing solutions to look into customer issues or the contacts interested in your business.

CRM (Customer Relationship Management) collaborates the efforts of sales, marketing and also customer service in order to create a consistent and satisfactory relationship with prospects or customers. CRM application improves the effectiveness of marketing campaigns, eases the sales process by automating the procedure and provides a satisfying customer support experience. It also helps in analyzing the business growth and understanding the sales and marketing activities and gives a clear cut view of the business life cycle.

CRM is about understanding the behavior of the customer and providing the solution for his need without consuming much time. Few things which could be beneficial when applied are:

  • You can strengthen customer relationships so that customers will be interested to by from your company again.
  • Enhancing the product and providing a valuable service so that customers will find it easy to do business with you.
  • Providing the service to the customers exact need and this would be possible only with an efficient CRM system.

CRM for Sales:

An effective sales force can enhance the customer base and bring in more profits. If your sales staff has been provided an automated tool then it simplifies their work flow in following up with the leads and closing it in less time. The software enables to analyse the sales life cycle and helps in managing the sales from first to last.

CRM for Marketing strategies and Campaigns:

Effective marketing strategy would bring growth in revenue. For this, it is always necessary to identify the potential customers, target them with various marketing campaigns and then measure the results. CRM automates this process of scheduling and executing the marketing campaigns, identifying the interested prospects and maintain these targets list. Finally, perform campaigns and analyze the results.

CRM for Customer support:

Customer needs to be treated as king as they are the one who drive the show of your business. If they are  happy and satisfied then they will always stay with you and will surely refer your products or service to others. Customers issues need to be addressed smoothly and the service staff need to respond to them for all their questions. A dissatisfied customer can mean a great loss. An automated CRM system increases the efficiency of customer service and manages the interaction easily.

Sales CRM Software

Posted on by maplespeaker

Need for Sales Management Software?

Businesses need to understand the value of implementing a process for properly qualifying leads and a structure for managing the sales process from introduction to closure. For decades highly focused sales managers performed these task with very little technology or sales tools to assist them, yet many succeeded in delivering revenue growth and profitability to their organization despite the lack of technology.

Today Sales Management Software like CRM Softwares are available to assist the management in automating and streamlining the sales process. Such Business CRM Software enables sales managers to quickly and efficiently utilize proven sales tools and best practices to improve the sales process.

The automation of sales process helps every sales representative to have a structured path to follow and management can assist executives during different stages of the sales cycle.

An automated business software solution can eliminate much of the tedious and repetitive work, freeing up salespeople to do what they do best – sell your company’s offerings.

Is your Sales CRM Software hard to use?

The success of any business depends on making strong sales that drive revenue. But making the process work can be tough and time consuming. Leads generated by various marketing techniques somehow fall through the cracks and are never followed up by the sales team. Maple CRMcan help here.

Maple CRM is a Web based CRM that operates online and is managed under the cloud computing environment. The CRM application is available from any PC or web browser. No other software or hardware is required in order to gain access into the system. There are no hidden costs associated with the software upgrades, maintenance or IT costs.

Maple CRM enables sales tracking and lead generation easy. The CRM Software Productis easy to use and has useful features which could benefit the sales team.

Visit http://maplecrm.com and see how it can help in growing your business!

CRM is much better than manual operating methods

Posted on by maplespeaker

Lets have a look at the benefits that you can gain out of CRM rather any other manual methods:

  1. CRM software can help you find your customer or contact in less time. Also, you dont have to remember the customer name to find his details. You can use a simple string to search. Like, you can use all or even part of the phone number, or last name, company name etc. You can search with whatever information you know by just entering it and clicking on search.
  2. With CRM software, you have the access to all the details of the customer, history, issues that the customer experienced before, his priorities and interests, notes in seconds.
  3. You can send email or SMS to customers, you can add activities and schedules, notes and reminders – all can be done instantly without much work involved.
  4. With CRM software, you have schedules to remind you about what all needs to be done that day. Not only it automatically reminds you in the software but it can also send you email or SMS about the schedules. Which means you don’t have to access the software to know your schedules for the day or you don’t even have to connect to internet.
  5. Reports can help you understand and analyse what is happening in your business and this could be used to make further plans and enhancements for your business growth. Custom reports could be used to generate any kind of reports depending on your business need.

So why to use spreadsheets or manual methods to work on your customers. CRM can act wonders for your business by providing an organized way of working and it also provides accessibility to all the information that you need by just a click.

Do you have a CRM requirement? Visit Maple CRM at http://maplecrm.com. Maple CRM is a simple and efficient CRM software product for managing Sales, Marketing and Customer Service.

Easy to use CRM

Posted on by maplespeaker

Many companies invest on high cost CRM software and use it for their business activities but the end of it all they find issues in using the software just because of its complexity usage. Yes, softwares with many complexity features which may or may not be required for your business end up in loss of time and energy. Finally, you may not see any growth in your business.

It is always necessary to find a right CRM solution which meets your requirements and suits your type of business. A software can be used extensively only if the user finds it useful and easy to use. Having an effective CRM for your business process brings a productive workforce and an extremely convinient interface which inturn saves time and money.

Maple CRM is one such software which was developed not only to serve the purpose of CRM strategy but also to give an ease of use and a useful interface to work on. Whether you want it for your sales team or for providing customer support, the software can ease your work with its flexible and customizable options. The software has been able to serve various types if industries in India and includes functionalities which can be used for day to day business activities.

For more details about the software, visit http://maplecrm.com