4 Powerful ways to manage your Tasks

Enquiries to follow up, need to keep track of what is happening with each leads, have to prepare and send reports, need to keep up the productivity, newsletters to be sent to hot prospects and finally reach the targets. So much to do and less time in hand?

Well, it indeed seems to be so difficult when you start making the list of to-dos. To all the Maple CRM users, here are few effective ways that you can make use of.

Keep up with the Follow ups

Your customer enquiry supports reminder option. Add a follow up for each enquiry on a specific date and time. The system will remind you the day’s tasks on the Dashboard. It shall also notify through email about today’s activities and the pending ones. So you will never be able to miss any task.

Make sure you close each of the task once the activity is completed. If not, it will fall under the Pending tasks and you definitely do not want your manager to see that, Right?

Flexible Views

Configure your View Settings as per the way how you would like to see. Make different views for Hot or Cold cases. That way it will be easy for you to directly jump into those set of enquiries and work on them. Also, configure your enquiries view as per the stages you have accomplished. Keep an easy tab on where each of your enquiries stand today.

Send instant Emails

Draft your newsletter template and save it for multiple usage. Choose the type of segment to whom you want to target your emails, select the template and shoot the email. You can easily keep a note on which all enquiries the emails have been sent.

Status Reports in seconds

Well, in seconds? You got it right. Do not waste time in downloading customized reports for last updated customer enquiries. We have your daily and weekly status report ready for you. Go to Report Templates and choose Account Updates Report. Download your report by selecting the date range and there it is.

Additionally, you also have an option to share the report to your manager directly from the Report Templates. Now sending the report is also easy.

Want to explore more options with Maple CRM? Write an email to support@maplecrm.com and our team shall guide you through it.

Looking for subscribing to Maple CRM? Please write to us info@maplecrm.com or visit www.maplecrm.com

It’s all about ‘The Customer’

As everyone say, good customer service is the lifeblood of any business. It is all about bringing customers back and sending them happy happy to make them return back to us. So the essence of good customer service is forming a relationship with customers. The relationship that each customer feels connected and satisfied so that he can definitely think of your business when he needs it again or more importantly pass a word of mouth which can help in referring his friends back to our business.

How to form a good relationship with customer?

That’s a good question to understand what needs to be done to accomplish this task. Remember the primary saying ” You will be judged by what you do and not by what you say”

Customer Service is easy but not always easy. Follow these simple yet effective ways to provide a good customer service:

1. Answer the phone calls: Ensure to have a person to always answer your customer queries or issues. No customer would be happy to be unanswered everytime he tries to reach out to you.

2. Maintain Reliability. Don’t make promises unless you can keep them. Broken promises can definitely lead to dissatisfaction.

3. Deal with negative statements and complaints from customers. One cannot please all the customers all the time. So be ready to attend to complaints from your customers.

There are many more such ways which can help in giving better customer service. Remember, over time good customer service will bring in more new customers.

In the digital era,

With the rising power of technology, businesses have realized that customers use internet to communicate, comment and understand the company’s presence and offerings. Hence, customer empowerment and satisfaction is what needs to be concentrated on priority.

Technology has changed many things including the customers expectations and buying preferences. The concept to adopt is not just to recognize that times are changing but also to change with the times. After all, customers are the most important part of any business and which is why we need to give them what they expect.

 

Recommended Reads:

The best way to Integrate Business with Intelligence

Difference between CRM and Customer Experience Management

How important is CRM for your Business?

We all know it is important to know how your company is recognized by your customers and clients. And we do know that the customer satisfaction is directly proportional to how well your business will do in future. But as an Owner or Manager, can you measure or track this?

Client Management

Spreadsheet is not the answer! It can get lost, outdated or might fall into wrong hands. Client Management is an important process that every small to medium or large companies have to ensure of following. An efficient tool like CRM can enable greater visibility into your client base, help in achieving long term profitability and formulate better plans to increase business efficiency.

The customer database increases the value when everyone works together in populating it with the essentials. Keeping a good overview of the customers with customer centric strategies including collaboration can help company improve business success.

Sales & Tracking

As a business owner, the last thing that you want is to lose income by targeting wrong customer segment. CRM solution can ease your work by enabling you to strategically implement sales process that can reveal the potential prospects based on multiple data points.

Have you experienced someone leaving your organization and nothing is left behind? Pipeline wasn’t up to date. Important contacts and details are not available because it was stored locally? Don’t let it happen to you. With CRM, track all your customer interaction, history and preferences through the system and not through your staff’s mailbox.

Customer Service

Managing customer relationships has become a top priority for continued business success. CRM can improve your company’s customer service practices helping your staff to respond to client’s queries quickly and effectively.

The goal is to instill greater customer loyalty and provide customer satisfaction that can eventually improve the company’s ability to retain customers and thereby create valuable revenues.

If you’re looking to get started quickly, try our Maple CRM Software FREE Trial

Why Implement a CRM System??

In today’s world, information is exchanged at a rapid pace, and in general, people are more impatient as they are now accustomed to on-demand access to information.  In turn, your customers require instant responses to their inquiries. A CRM software/SaaS system can facilitate access to important customer (and prospect) information with a few mouse clicks, instead of searching through filing cabinets, sending customers to voice mail, or running down the hall to track down salespeople.

Here’s a breakdown on why customers leave, according to a recent survey by Business Brief.

  1. 1% pass away
  2. 3% move
  3. 14% are lured by a competitor
  4. 14% are turned away by product or service dissatisfaction
  5. 68% leave because of poor attitude or indifference

When customers have to wait for information, they can quickly become dissatisfied, and they can perceive a lack of interest on your part.  Dissatisfaction ultimately leads to lost clients and lost revenue.

Executives need to ask themselves some important questions?

  1. Do I, my customer service team, AND my sales team have visibility into customer records, sales pipeline, and prospect information in real-time at a moment’s notice?
  2. Have multiple salespeople called on the same customer or prospect?
  3. Are salespeople able to access customer/prospect information when they are out of the office?
  4. And with sales often out of the office, can employees answering the phones respond to customer questions on the spot, instead of routing them to voice mail?
  5. Do my customers feel discouraged when they have to wait for information?

Maple CRM (Customer Relationship Management) software can answer these questions, solving today’s dilemmas, by providing a data storage center for customer/prospect communications and paperwork.

If that’s something you are interested in, I welcome you to check the below

URL: http://maplecrm.com/free-crm-trial-india/

Startups, here’s how you can start Organizing!

Do not assume it as too early to concentrate on managing when you have sales to do, build team & keep customers happy. The key to managing your business functions starts from the base where you have just started.

With our own startup experience, we have realized that we need to have a system in place which can not only works great for sales & managing contacts but also for solving many other problems that startups face.

It’s time to switch from spreadsheets or traditional desktop based systems into much more reliable & profitable solutions. To find the right strategy, to define the right process for your business and to make your life easier, why not find a tool that can fit your business without much hassle which can be simple yet cost effective and can do most of your work?

Many solutions and many alternatives when you start planning on how you can get your business into a better shape. Have you considered CRM anytime?

You need a CRM when

  • you are running a business
  • you have sales process to organize and track
  • you would like to maintain healthy relationship with your customers & prospects
  • you would like to monitor your business performance

While there are many CRMs in the market, here are few helpful tips that you can look for in a CRM.

  • Effortless implementation that can be ready to use within minutes
  • User friendly interface that can enable easy & quick follow up
  • Ease of use and flexible solution that can be customized as per your business process
  • Integration facilities that can streamline your business functions

CRM is not simply a software or a tool, it is a strategy that can do wonders and help you reach your success.

Reach out to me if you need expert advice on implementing CRM solution for your business. Call me on + 91 95389 25641 or simply write to me at info@maplecrm.com

The best way to Integrate Business with Intelligence

Are you able to optimize the efforts of your sales team and effectively leverage the technology? Enable smart technology process with integration solutions and enable greater level of visibility & efficiency to your organization which can lead the path to sustained growth and increased revenue.

Find out how CRM API Integration can help you ease your business sales process not just act as a simple system but as an intelligent tool that can automate and maximize success.

CRM Integrations with web pages act in building Website and CRM to function together seamlessly. The solution enables the CRM to work double time, automatically capturing the leads directly from your website and to increase turn around time.

How often we end up wasting time on creating the leads, allocating it to right sales manager and leave a reminder note to him about the new lead? I would definitely consider it as a waste of time and why not leave it to on CRM integration to do it all for me. Let the CRM create the leads automatically, allocate it to the right set of people (allocation can be done through various logics and conditions like round robin technique or even a simple region or product specific) Let your sales team get instant reminder through email/sms about the new lead using which he can take immediate action on them.

I am sure with the actions happening that quick, your sales team will be able to instantly reach out to the leads and work on getting conversions.

Just not that, there are Email & SMS Integration solutions as well which can be connected to your CRM. Your sales process can speed up and you have all the information at one place. Tracking and monitoring your sales process can be that instant with just few clicks.

What more? You can customize your integration capabilities with customized fields and making them viewable in a single area. The solution can help you get prepared, delegate tasks easily, monitor the company performance, and identify customer trends as they happen. Utilizing CRM Integration can definitely boost your sales growth as more and more customers look online and engage in company interaction.

Need expert advice on implementing CRM Integrations? Write to us at info@maplecrm.com 

CRM is Business Strategy, Not Technology

As a business, we care about customers, prospects and partners, so let’s remove the term ‘Customer’. CRM now becomes simply Relationship Management. Nowhere do we mention “software”, “system” or even “technology”. Relationship Management is about effectively engaging, and tracking the relationships you have with you customers, prospects and partners. What does this mean? In it’s most basic form, you do not need technology to perform effective Relationship Management. Sure, there is technology around that helps make it a bit easier to keep track of and manage these people.

CRM as a Strategy

The most effective implementations of CRM are initiated by the business, not an individual. When the business takes ownership of the CRM Strategy, there is a single defined process that helps the business to be consistent across communications and interactions. The complexity of a CRM strategy is highly varied. However, often it is as simple as tracking activities and using known history to better understand the client’s passions and motivations. By defining a process by which engagement is performed, the business can begin to measure goals and objectives and progress towards them. These goals could be anything from lead volume, sales volume, or better yet, positive feedback and renewal and up sell volume.

CRM Through Technology

Technology is an enabler. While CRM is possible using pen and paper and brainpower, the use of technology for some, or all aspects of CRM alleviates some of this pressure, freeing us to contemplate, and act on the bigger picture. As we already know, CRM technology comes in all shapes and sizes and it is more than likely you’re already using some kind of CRM technology (e.g., email). There are many pieces of software that have been designed specifically around the CRM process. These systems make it much easier to track past communications and activities, to allow you to plan more effective communications and strategies in the future.

Getting Started-

By far, the quickest way to get started with CRM is through the Cloud. Many Cloud CRM systems have the huge benefit of not requiring IT to get involved! The business can own the implementation of the CRM. Additionally, being a cloud-based application, they are accessed through a web browser. This means that as soon as a user has login details, they can start using the system – without installing any additional software.

Experience the most easily implemented, most intuitive, and most reliable system, MapleCRM. And while you’re at it, come take a ​test ride with Maple CRM, that’s designed to help businesses do just that.

SIGN UP FOR FREE TRIAL TODAY!!!

http://maplecrm.com/free-crm-trial-india/

Call: +91 95389 25641 OR Email: info@maplecrm.com

5 Elements that can improve your Leads Conversions

Promoting websites through multiple ways? Do you have a streamlined and efficient process to capture your leads?

We may not always think of channelising the leads coming through website. The old or rather the traditional method is getting it through emails. Here are few simple yet the best ways to improve your conversions through website enquiries.

1. Build an effective web form:

Help your viewers submit the form easily which can consist of only the required fields and which is not too much complicated with questions where he has to invest more time.

2. Filter the Enquiries:

Enable easy filtering to ensure not every leads falls in your inbox. For e.g. if the enquiry is for sales, route it to the staff who takes care of business sales, likewise, depending on the location or region you can route it to your various staff.

3. Design matters:

Ensure that your form looks good. You can get your Website designer to build professional yet simple forms which can attract visitors to post their enquiries.

4. Integrate with CRM

If you have not yet subscribed for one, then it high time to start  using CRM and experience the results of managing leads efficiently. Already using CRM? Get your CRM integrated with website. Leads can automatically  get assigned to your staff based on location or department and you have someone to work on these enquiries instantly.

5. Create Landing Pages

Depending on the products and services you offer, you can build multiple landing pages which can be used for publishing in many social media and route it to your CRM. This will help greatly to focus more on your Sales objective and increase your conversion ratio.

 Maple CRM Website Integration

Sales is quite a tricky process. You need to keep evolving with the latest market methods to increase your sales. We have found the above elements to help in conversion rates. Would you like to share your thoughts on this article, you can write to us at info@maplecrm.com

We believe in making business process simpler! 

Cloud Computing and its impact on Small Business

The most important advantage of the cloud computing is the cost. With the cloud technology, there is no initial investment for infrastructure. Additionally, you no need to pay for the maintenance cost, cost of infrastructure, software up-grade, in-house IT professionals or license issues.

Cloud computing service provider offers the cloud infrastructure in different package. You can choose the package based on your business requirements. Cloud computing offers the universal access of the data, application and other resources. These services are available anytime and anywhere there is internet. Further, you no need to worry about the settings and the customization. You can directly login to your CRM host and start accessing the data and resources stored on the cloud server.

We at Maple CRM offers the services and resources based on the users demand.User friendly interfaces is our primary focus and our systems are simple yet visual and highly intuitive.

You can You can read more about Maple CRM and test our software by using Our Free Trial or you can mail us at info@maplecrm.com

Is your data secure in Cloud CRM?

When considering a cloud CRM solution—or a move to the cloud in general—many companies still have a concern over security. This is understandable, as exposure to the internet always carries some degree of security risk, no matter how small.With data in a different location, what will that mean for sales reps, prospects and clients accessing it? What impact will it have on your web traffic?

To assuage any such concern, you only have to realize that the location of your data is totally behind the scenes. Your sales reps—or for that matter your prospects and clients—don’t actually have any consideration about where the data is stored, only that they can quickly access and act upon it, and conduct “business as usual.”

In the case of a small to medium business (SMB), the only effect of cloud CRM on your business performance is going to be a positive one. The speed of access and saving of data, and speed of transactions is likely going to be greatly improved – improving your overall sales process also and in the case of cloud CRM solutions, there will most likely be a marked improvement in sales velocity and a new level of support for your sales force.

So is your data safe in a cloud CRM? The answer is a resounding “yes”—with a lot more positive ramifications besides. It can easily be seen that worries about cloud security are considerably exaggerated.

Today’s cloud CRM solution is, for many businesses that require CRM system that can help in key business areas and have capability to scale-up, bring mobility and be quicker in accepting new client and business data and hence it is far more secure than traditional in-house measures.