Scope of CRM : How does it actually benefit your business?

Article specially for Immigration Process Consultants.

Maple CRM is one among the top CRM software providers, trusted by businesses globally and catering to requirements of various niches.

In a business with high lead throughput, several number of executives simultaneously handling scores of tasks and multiple processes ongoing, more than being difficult, it’s counter-productive for any organization to keep a tab on everything. This results in lead leaks and process mismanagement.

CRM plays a vital role for organizing, workflow automation and dedicating user access as per roles to the executives.

Maple CRM is voted the No.1 choice by customers in ease of use and flexibility.

Let’s have a look at 5 major ways in which Maple CRM enhances the process management:

  1. Organization of data

Get the leads organized by segregating into categories, prioritizing with the help of lead scoring and provision of re-assigning to designated executives.
Not only leads, the notes which are added related to any lead can be categorized as well on the basis of their subject.

2. Workflow Automation

Business workflow can be customized, mandatory steps can be set and notifications for all can be configured so that everything goes on smoothly and important steps and updates are never missed.

3. User Access Control

Provide users (executives) access to only the features which are related to them. Task demarcation based on the user type is supported in Maple CRM and admin of the system has the right to set it. This way, it can be ensured that no data leaks can happen inter-organization and every individual flawlessly glides through their own tasks.

4. Documentation

All the documents collected from the leads and the applicants can be categorized and listed as per names under that particular lead. Generating custom documents too, is supported in Maple CRM.

5. Usability and Ergonomics

Maple CRM is designed considering 2 major factors:

  • Ease of use even for a non-tech savvy person
  • Usage every day, every instant

This implies that all the tasks, lead management options, priority list access, escalations, etc. are so easily accessible that it become impossible for an update to be missed!

This is what makes Maple CRM the highest rated software in the niche and our support team enjoys 5 star reviews from all the customers!

Schedule a live demo TODAY! Get a glimpse of Maple CRM with our expert.

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How CRM can help Small Businesses?

CRM is the most widely used software solution that is cost effective plus hassle free to use. The solution is not only used for sales & customer management but also for performing day to day business operations.

For small businesses, the CRM solution for Sales can double their sales at a faster pace. From lead generation, to placing an order or even the follow up of the same, CRM is the apt solution in efficiently managing your small business day to day operations and improve the efficiency.

However, ‘why does one require a CRM software?’ is what crosses over the minds of many small business owners. Below are some of the insights that can give a better clarity on how small businesses can make use of by adapting to the CRM technology and what you can expect when implementing a CRM for small business.

  1. Integrates the sales, marketing & customer data in one centralized place for easy customer management and retrieval.
  2. Provides fast access to vital data of customer from anywhere at anytime.
  3. Integrates your existing business process without hassle.
  4. Seamless usabilty with defined access control for better management.
  5. Customizable & configure to suit your business requirement and process.
  6.  Reduces Maintenance costs and increases business efficiency.

Why Cloud Based CRM suits Small Business?

It doesn’t matter if your company holds 100s of employees or just a handful. Today, CRM is the buzzword that is going to help you to establish closer connections with customers, provide professional customer service, sell more and grow your business further.

While big businesses more or less spend of different software solutions as needed, small businesses normally are more concerned on what they invest in.

Defintely small businesses have a clear straight forward requirement when choosing a software. It has to be affordable, should not be complicated to use, has to be easy in terms of deployment & maintenance and has to accessible at any time. This is because small businesses typically does not own its own server, hardware or IT personnel, and also will not be able to invest hugely at the initial stage. However, they would need the software to be tailored to their specific business process to avoid complexity in usage and also their team may be working round the clock and not just stick to a typical 9 to 5 time.

So small business owners need to consider a reliable CRM software that can satisfy them on the above needs and requirements.

Adopting to the new technology

Gone are the days when CRM software used to be expensive and complicated. Today’s CRM systems are not only more technologically advanced but also user friendly which comes with a variety of solutions and features that can address different types of businesses and industries.

Things have changed. Now everything is on CLOUD!

Things have definitely changed over the period of time and many small business owners opt for Cloud solutions to grow their business.

  1. Hassle Free Installation: The long and complex installation process is no more around. You can be ‘IT worry free’ and be up and runnding in no time with cloud based solutions. All you would need is an internet connection and you will be able to login and start using.
  2. Seamless Access: Round-the-clock accessibility is the most important benefit of cloud CRM. Cloud CRM gives you the access at anytime from anywhere – be it laptop, desktop, mobile or a tablet. All you need is just the internet connection.
  3. Ease of Use: With just the monthly fixed pricing, you can use the CRM as per your convenience. The system maintenance and the upgrades are maintained by your CRM vendors.
  4. Cost effective Solution: Investing on a Cloud CRM is never going to be a costly affair. There is no huge investments that can dig up a hole in your pockets. You can keep paying regular & smaller installment based monthly charges which is one of the reasons why Cloud CRM solution is optimal for small enterprises.
  5. Flexible Potential: How easy is it to own a product that can be tailored as per your business needs? You can anytime upgrade or downgrade based what features are required currently.

Do you want to find out how cloud based CRM can impact your business? Then try out a 7 day FREE Trial here: 

free crm trial

 

Handling multiple Business Entities in one CRM

Well, it is a common understanding that each business can have its own CRM solution. Who would have thought of collaborating all in one? or rather the question could be is it possible to configure multiple business entities in one single CRM system?

Yes, with multi dimensional CRM platform you can configure different verticals in one CRM software system.

You being the business owner can have the complete control of all your business entities and manage the process with ease. It would be extremely convenient with just one tool for all these distinct processes. The system can be defined to work based on each entity along with strict access control.

How does it work?

As illustrated in the above picture, no two businesses are same and neither are the processes they follow.

Maple CRM offers such multi company utility configuration within the same CRM system without much hassle. The solution ensures to have a less complicated and a user friendly system that can be customized to match your requirements and your process. It provides the flexibility to organize your CRM with multiple process defined.

To explore more on this feature and to have it incorporated for your business or businesses, do reach out to our solution experts. Call + 91 95389 25641 or write an email to info@maplecrm.com

Why to shift your business operations into CRM?

The seemingly unending list of task and follow ups to do and with so many activities is it not a daunting task for you team to keep note of things here and there and finally end up forgetting where? & who will take the responsibility of missing those follow ups?

Ultimately it is the frustration that comes out from every individual who is not able to efficiently manage the work and the from the management who believes that the problem lies within the team.

Here are few of the reasons why CRM can be a great help to you business:

1. Administrative burden

When manually done, it is an inefficient way of managing activities and ends up in encountering with a lot of human errors plus it comes with unnecessary time wastage which can definitely be avoided by having a CRM in place that can help not only to eliminate the administrative tasks but also to improve the output results.

2. Process Issues

Maintaining and managing records in an efficient and easy to use manner is vital for every business. When needed, the details should be easily accessible and available for your team. The problem of having the details stored at individuals desk or paper may not solve the problem rather, an online CRM can be of great help to quickly access what is needed at anytime anywhere without consulting one another.

3. Keeping a tab

Being in the management is no less an easy job when it comes to tracking & monitoring the staff performance. With an efficient CRM solution in hand, you can connect and look into the staff activities and their performance without any trouble. You would not need your staff to come to you when you need to know something rather you can simply use your CRM to fetch & analyse what you need.

CRM is not just a customer management system, it is strategic tool that helps in managing your complete business process with ease.

Maple CRM software solution is an easy to use online CRM application that offers comprehensive packages with high capabilities suitable for both small & medium level organisations.

Call +91 95389 25641 to know more on Maple CRM offerings and how it can be helpful for your business.

or Visit http://maplecrm.com/ to subscribe for a free demo session.

Maple CRM Software for Small & Medium Businesses

Being an online Cloud CRM Solution provider, Maple CRM offers powerful, fully integrated and easy to use solution to manage customer base across the spectrum of Sales, Marketing and Service activities. Maple CRM enables a wide range of services and features that enhances the customer relationship and helps in meeting specific requirements of customers from business to business.

Featuring advanced product features and enhanced automation capabilities, Maple CRM integrates the power of Email & Phone along with its other functions. The automation can be plugged in as per the business process requirement to enhance the customer interaction experience.

Maximize the Operational Efficiency:

Maple CRM’s flexibility offers the added advantage of reducing operational costs associated with the customer interaction for both sales & support. With fast & easy administration, Maple CRM enables:

  • Integrate into website or landing pages using the Web API through Maple framework.
  • Defining customized views for each of the user to access the content as needed by them. The customized views provide flexible structure to create own pages and content.
  • Run defined rules to enable Maple to operate automatically based on certain actions. It can be connected to send email or SMS, notify user or the owner on variety of actions.
  • Have predefined Quotation & Invoice templates and use them to instantly generate quotes & invoices within seconds. The solution supports Product & Service Catalogue to ease up the process.
  • Easily track & report the entire sales process and the staff performance with just few clicks. Reports can be shared within sub-ordinates through the CRM interface and can be downloaded at anytime.
Maple CRM is a sales & customer focused software that offers powerful automation capabilities along with robust CRM that makes sales & customer service process easier than before.

For any questions, send an email to info@maplecrm.com 

CRM – the need to build relationships

Excellent customer service is about being aware of customer needs and responding to them effectively. CRM helps you to understand, analyse and respond to your customers needs in a consistent way, right across your business.

Practising CRM requires an efficient and integrated internal business system. Many businesses benefit from the organisational discipline CRM imposes, as well as from the technology itself.

So the software enables a business to build a better personal relationship with their customers.

As a business, you should remember that Customer Relationship Management is a business philosophy. Understanding your customers needs enables you to build better relationships and increase sales.

A well-implemented system will increase the number of customers for a company, increase the satisfaction of those customers, and grow revenue and profit in both absolute and per-customer measures.

CRM helps you to not only get new customers, but also to stay close to existing customers. A solid customer relations strategy is a must, and it can be effectively built, supported and maintained by technology.

Read further : Potential of Small Business CRM

 

Why Small Businesses adopt Cloud CRM?

CRM application tends more to profit small industries than large ones. CRM is a strategy that works towards increasing the relationship that the customer has with the organization. CRM enables sales staff to deal better with their customers through the better management of the sales process and ultimately helps them to close sales deals faster. It manages to simplify the marketing and sales processes in an organization.

Key Benefits of CRM to various industries:

  • Increase in call center efficiency
  • Easy marketing campaigns
  • Overall revenue increases
  • Cost reduction is achieved
  • Better customer service
  • Businesses can gain the competitive edge
  • More focus on production
  • Teamwork with the organization
  • Access to vital customer data
  • Receive satisfied customers
  • Easy handling of routine tasks
  • Support & marketing expenses are reduced
  • Sales teams can be effectively monitored
  • Easy & controlled access to employees
  • Sales forecasting can be achieved
  • New opportunities can be discovered
  • Aware of Customer needs
  • Better integrated internal system
  • Organization discipline is achieved
  • Access to customer history and preferences
  • Regular performance monitoring

Why Cloud CRM is best suited for Small Businesses?

Better customer service levels, globalization, higher profitability, competition is the answer. The requirements of a Small Business on CRM software solution is easy installment, less technical resources, ease of integration, reliability and scalability. Cloud CRM fulfils these needs with cost reduction methods.

Cloud based CRM application is a high-end tool which helps in organizing business processes that holds effective business interactions offering user friendly solution in performance, cost cuts, and flexible services meeting the customer’s satisfaction.

 

Potential of Small Business CRM

There is no doubt that the growing ubiquity of cloud based technology, which brings down the price of even SaaS-based CRM, is a big part of the reason that CRM technology is finally on the rise with small business. It’s now affordable with technology choices ranging from free to very little costing.

What makes CRM even more attractive to small business is the so-called cost effective model. Even businesses having one or two people use CRM software. There are such CRM software products that are aimed mainly for small sized segment. All markets with customers have potential for CRM. Even though small business owners have been slow to incorporate it, once they do they really, really do make complete use of it.

CRM focuses on opportunities and strategies for supporting small businesses. Many companies have designed CRM software to fulfill the needs of the small business community. Enterprise community always find ERP and a full fledged complex CRM solutions which is much desired for their type of business operations. It’s not the same for small businesses as the process and work flow operations are fairly simple and CRM solutions can easily fit to the need and even customize it as per the business requirement without consuming much time.

An ongoing challenge that businesses face is improving customer satisfaction. Many companies use CRM Software to help impact their customer retention levels. Sharing the customer service strategy through a CRM software application is ideal.

CRM is not just a technology, it is much more than that. It is a capability to perform business operations and improve profits.

 

Do you use CRM for your business?

The most critical aspect of the business is to administrate all your sales leads. It starts from generating leads, having it stored and storted, moving the qualified ones into a different bucket, following up with the leads regularly, handling email marketing for these leads etc. Tracking, sorting and nurturing the leads is a tremendous job for your sales representative. How best can you help them out to efficiently manage this process?

If you are thinking of excel sheets, sticky notes and a huge storage device then let me tell you that you infact increasing their work load than decreasing. These are not the better way to keep track of the prospects. There is a better way – thankfully. It is called a CRM.

A CRM is a customer relationship management system that helps you to keep a track of important information about your customers, prospects etc. It is a way to centralize your business communications and resources. If you haven’t still realized the need or importance of CRM, have a look at this CRM article.

It would be too difficult to handle all those paperwork at your desk, clients contact info and follow up details on sticky notes. It may just lead to missing of the very important details of clients and may even endup in not following up with your client for the payments due. No business would definitely think of messing up with the business process.

So here are some of the benefits of using CRM that may help you to really understand the need for such a system:
1. Organizes your business records.
2. Manages all your key contacts.
3. Can create schedules and let the system remind you.
4. Lets you easily monitor your business process.

These are just few of the simple things that CRM can do for your business. There are many more such benefits that can ease your day to day business operations, improves the efficiency of work and bring more profits.

Need a few ideas on what kind of solution would best suit your business? Here is a recommendation to get connected to: Clientfisher – Business Cloud Solutions.

 

Finding business success with CRM Software

CRM standing for Customer Relationship Management is a system of business that not only helps to track and measure the sales activities but also improves the efficiency of the business executives in providing service to customers.

CRM system does not provide fruitful results immediate to its implementation. The CRM needs to seen as a long term investment that offers benefits and helps businesses to make the effective use of the resources.

CRM applications offers advantages in number of ways. Few as mentioned below:

Management of lead generation efficiently.

With the help of lead generation, you may find many leads into your lead pool that needs to sorted, qualified, managed, tracked and worked on. The leads that are generated would include the prospective buyers and also those leads who would only eat up your time and will never turn out to be a customer. CRM systems can help the marketing and sales executives to reach the productive opportunities.

Identification of in depth information of the leads and customers.

CRM system has the power to store each and every information of the customer which can be retrieved later as and when required. From searching the smallest information to finding the history of the lead, executives can get it instantly without loosing much of the time. Managers and the business owners can easily generate reports to analyse the business productivity so that further decisions can be made to improve or change the process.

Builds relationship more than transactions.

Understanding and analyzing the requirement of the customer and further offering more benefits to his requirement will make customer happy rather than you offering something which is of no interest to him. CRM applications also help in conducting customer loyalty program or customer surveys. Today’s savvy customers prefer to do business with companies that exceed their expectations with much interaction. Implementing positive experiences and resolving problems at the earliest time help companies in retaining the existing customers which may also increase referrals.

So if you think this is the right time to invest on a CRM system for your business, then do have a look at Maple CRM Software.

Sign up for a free trial today and get to know what Maple CRM software has to offer you for increasing your business profits.